Customer Reference – TKC

Customer Background

TKC (anonymous) is a global service provider specializing in automotive diagnostics, testing products, and technical services. It focuses on the research and development, equipment manufacturing, and service provision in the field of automotive intelligent diagnostics and testing. Its leading technology and equipment cover hundreds of car models worldwide, offering high-end diagnostic technologies such as modular diagnostics, video remote diagnostics, original equipment manufacturer (OEM) level diagnostics, and full-vehicle, full-system diagnostics.

TKC has a vast network of intelligent terminal devices distributed across global auto repair centers. These terminal devices, combined with data collected from automotive apps, perform car fault detection, provide repair suggestions, and support end-users in connecting to their video remote diagnostic system for one-on-one real-time video diagnostics with remote auto repair experts, facilitating the quick repair of vehicle faults.

Furthermore, the terminal devices can collect fault data from different brands and models of vehicles for statistical analysis, providing references to automotive brand manufacturers to promote the enhancement of production quality across various car models.

Customer Challenges

  • With the rapid expansion of business across multiple global regions, TKC urgently needs a broader, more stable, and flexible IT infrastructure to provide service resources.
  • As an increasing number of end-users utilize its video remote diagnostic system, the quality of real-time video transmission and associated costs are facing significant challenges.
  • With the continuous increase in terminal devices, there is a need to achieve convenient management and updates of device software versions across multiple regions globally.
  • The operational team for the business system has limited manpower and capabilities, making it difficult to adapt to the changes in operational practices brought about by cloud adoption and the rapid updates of cloud-based product services.

Solution

As an experienced Internet ISP service provider and OCI partner, Shanghai Cloudsway Network possesses mature internet communication service experience and a professional technical team. By combining OCI's global IaaS services with the strengths of Wangsu Technology in CDN and RTC, Cloudsway Network provides TKC with OCI cloud service design, implementation, hosting operations and maintenance, and continuous optimization services. These services efficiently deliver and support TKC's business cloud migration, accelerating its global business expansion.

The cloud architecture design and implementation for TKC's business are as follows:

Deploy multiple sets of business systems across OCI regions to meet the rapid access needs of users in different parts of the world. Use OCI VMs and MySQL databases to deploy TKC's automotive remote diagnostic service platform and Wangsu RTC real-time audio and video solution for remote video services. Each service uses an independent OCI FLB as the traffic entry and exit point, and implements Autoscaling across multiple availability zones/fault domains to enhance service reliability and elasticity.

Business data is deployed using OCI's unique MySQL HeatWave database with high availability across availability zones, which can meet high-concurrency, high-performance transactional workloads and support efficient large-scale data analysis. Combined with FineBI, it can agilely achieve internal data reporting and external data presentation for the enterprise without the need for additional data warehouses and ETL tools, offering more cost-effectiveness.

The video remote diagnostic function is realized by deploying Wangsu RTC real-time audio and video services to achieve low-latency, high-stability audio and video streaming, meeting the needs of terminal users and auto repair technicians in different regions for efficient real-time communication. The entire communication process can be recorded and saved in OCI Object Storage for subsequent tracing and auditing of the technician's service process.

Global terminal device system software updates are distributed through Wangsu CDN, improving download speeds and saving on traffic costs.

In addition to providing the above design and implementation services, Shanghai Cloudsway Network also provides TKC with 7*24h OCI cloud service hosting operations and maintenance services, including basic operations and maintenance, monitoring and alerting, security management, data backup, and technical support services. Through OCI console and Site-to-Site VPN access to the bastion host, Shanghai Cloudsway Network utilizes OCI IAM, Monitoring, Logging services, and third-party tools to help TKC maintain and improve its business deployments across OCI regions. They efficiently respond to deployment, change, and problem resolution needs, allowing TKC's technical team to focus more on business operations and innovation.

Customer Benefits

  • By deploying cloud services closer to terminal devices in different OCI global regions, the service platform's failure rate and user complaint rate have significantly decreased, and the average completion time for car fault handling has been reduced by 25%.
  • OCI cloud services provide high security and cost-effective protection for business operation traffic. Combined with Wangsu Technology's real-time audio and video RTC services and CDN services, the security and acceleration effects are further enhanced. Not only has the stability of data transmission and version updates been significantly optimized, but traffic costs have also been saved by more than 30%.
  • With the OCI cloud service hosting services provided by Shanghai Cloudsway Network, TKC has achieved more comprehensive operational monitoring and more agile technical operations and maintenance after business cloud migration. As a result, TKC has more time and energy to focus on business expansion and innovative services, and the global market expansion speed has increased by 40% compared to before cloud migration.